Our Service Technician role 

As Direct Machinery’s Service Technician, you will service and repair laundry equipment in designated locations in a safe and courteous manner and in accordance with established standards and procedures.

You will report directly to the Service Manager.

As Direct Machinery’s Service Technician, your responsibilities will include:

  • Services / Repairs equipment in businesses in accordance with established standards and procedures; maintains safety and professionalism at all times.
  • Design’s equipment service and repair process utilizing a thorough knowledge of equipment and its capabilities.
  • Assists in the promotion and sale of extra equipment.
  • Completely and accurately tests serviced/repaired equipment, ensuring it is in proper working order prior to departure from service/repair site.
  • Provides a thorough explanation of equipment, its capabilities, and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
  • Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules.
  • Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
  • Maintains control of all assigned company property and ensures that equipment is maintained in safe operating conditions at all times.
  • Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
  • Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
  • Assists with equipment installations.
  • Performs other related duties as assigned by management.

Our ideal candidate has…

  • Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently with minimal supervision
  • Excellent customer service skills
  • Proven ability to handle multiple projects and meet deadlines
  • Ability to understand and follow written and verbal instructions
  • Bilingual skills are a plus
  • Ability to understand all safety requirements and cautions
  • Ability to perform the physical labor necessary
  • Lift 75 Lbs.
  • Ability to operate equipment, i.e., forklift, pallet jack, lift gate
  • Valid Driver’s License
  • Professional appearance and demeanor
  • Ability to effectively present information and respond to questions
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Accepted file types: pdf, docx, Max. file size: 1 MB.
  • This field is for validation purposes and should be left unchanged.