In keeping with its mission to build strong partnerships with its customers, to consistently provide superior service, and to help its distributors grow their business, Laundrylux has formed a brand new Customer Care department and hired Jessica Orenstein to lead the charge.
“I come to work everyday excited about the opportunity and thrilled to be a part of the Laundrylux team,” shares Jessica Orenstein, Director of Customer Care. “My job is to continually improve customer service and to make it as easy as possible – and a pleasure – for customers to do business with Laundrylux. We have been in business over 50 years and some of our employees have been with the company more than 35 years. They are extremely dedicated and committed to the company and the customer – and the knowledge is incredible. It is with great pride that we are all working as a team to improve the customers’ experience and to be forward-thinking and customer-centric.”
Ms. Orenstein joins Laundrylux with a wealth of customer care experience. Prior to joining the company, Ms. Orenstein worked for mattress distributor Sleepy’s where she supervised a national call center.
Neal Milch, CEO of Laundrylux, states, “Laundrylux operates in a very competitive business environment and our customers — both distributors and end-users of our products — expect us to operate with courtesy, care, and professionalism. Our rapid growth over the last few years led us to re-evaluate our internal business processes, and we realized that a reconfigured Customer Care Department was necessary. Going forward we will integrate areas of our business which most frequently ‘touch’ our customers to ensure the highest level of service and satisfaction. We have also streamlined certain policies to reduce paperwork and speed decision-making. Jessica Orenstein, who leads our customer care initiative, brings years of experience and success to the task.”
“Laundrylux is also implementing new Enterprise Resource Planning (ERP) software which will be the operating system for our entire business,” adds Milch. “Our ERP system will allow Wascomat and Electrolux distributors to see a ‘dashboard’ of their entire business relationship with Laundrylux and will greatly enhance the information available to them, including inventory, finance transactions, order status, and more.”